FREQUENTLY ASKED QUESTIONS
FAQ
EVERYTHING YOU COULD POSSIBLY WANT TO KNOW
ABOUT YOUR NIGHT AT THE ROYAL PALMS…
-
Walk on in when we’re open and sign up for a walk-in court
Book a Cabana Party up to 75 days in advanced for a party of 8+ players
Book a full-space, half-space or rooftop buyout at any time!
-
Nope… We’re primarily a first come, first served shuffleboard club so we encourage walk-ins to put their name in for a court.
-
Walk-ins are always encouraged here at The Royal Palms. Courts are $50 and are rented on a first-come, first-served basis. We do our best to keep courts available for walk-ins and if there's a line, we limit play to one hour per party to try to get as many people on the courts as possible. (tax, drinks and gratuity added separately)
-
Shuffleboard is generally played 2 on 2, 4 on 4 or 8 on 8 and takes about 15 minutes. We can modify the structure for any sized party! We recommend a group of 4-10 for traditional play, but we’re also a perfect date night spot for a group of two!
We've got plenty of complementary games like giant jenga, giant connect four and much more. There is also overflow seating throughout the venue and benches on the courts.
-
Wait times vary based on the flow of guests and we'll get you on a court as quickly as possible. We generally find shorter wait times closest to when we first open our doors for the day!
If you’d like to skip the wait, a Cabana Party can be arranged in advance!
-
Short answer, yes… But, we don’t recommend it.
If two courts under two different wait list names become available, there’s a high chance they are NOT next to each other.
It’s better to put one name on the wait list and let the front desk know you’re interested in two courts.
When there’s a wait, we do limit every party to ONE court for ONE hour. If there’s not a wait, we’ll always do our best to accommodate your requests for more courts and more hours of play.
-
Indeed! The Royal Palms was built to be a place everyone can enjoy. The shuffleboard courts are fully wheelchair accessible.
-
On league nights we generally have more limited court time available as our competitor’s often use the majority of the courts. That said, you’re always welcome to walk in and sign up for a court!
-
Not at all! Your party will receive a five-minute pro lesson at the start of your event, and your server will be able to answer any shuffleboard questions you may have for the duration of your event.
-
We recommend closed-toed shoes but we see plenty of shufflers in heels! Wear something comfy because shuffleboard can get INTENSE (jk, but not really, jk)… But really just wear whatever you want.
-
Any cabana that does not have a reserved sign is first come first served.
-
All details can be found here on the Lido Deck page!
-
Unfortunately the health department doesn't allow us to admit dogs… but we really do love them! (Certified service animals are permitted)
-
We’re located off Milwaukee where there is paid street parking! There’s also a bunch of FREE street parking on Leavitt and Wabansia. The city can be unpredictable but we generally find there are a lot great spots within walking distance from The Royal Palms. Spot Hero offers a couple paid pre-reserved spots right down the street.
-
We don't allow ANYONE under the age of 21 at our bar. Even cute, tiny sleeping people.
The only time we make an exception, is in the case of a full venue private buyout.
-
All savory food must be ordered through the food truck. We do NOT permit any outside food except cakes and sweets.
-
Though we generally recommend a max of 10 people on one court for an hour of walk in time… there is no max or minimum. We find a game takes 20 minutes and is most traditionally played 2 on 2.
FAQ
cabana
party info
-
Odds are, we've got another crew of party people coming in right after you, so once your time's up, you'll need to vacate your cabana/court...but the party doesn't have to end!
Grab yourselves a table and send someone to get Cards Against Humanity from our front desk; you've got the whole night ahead of you!
-
All of your cabana party guests will have bracelets to identify themselves, so you can always start a tab at the food truck when you arrive and let your guests go to the window, flash their bracelet and order what they like. Then simply close out your tab with the truck at then end of the evening.
Additionally, most of the trucks will allow you to pre-order for your party, we’re happy to pass along their contact information if you want to coordinate something ahead of time.
-
Yes, you can bring in cake (or any other festively sweet treats) but no, we can not provide refrigeration and we don’t have any of the necessary cakey accessories for you to eat it with. Please bring any plates, cutting knives, utensils, napkins, etc. you might need. Also, you have to solemnly swear to clean up after yourselves. (And maybe save us a piece.)
-
Unfortunately, no. We’ve turned away all sorts of other parties to hold your spot. If you decide to cancel your event for any reason after you’ve signed the contract, a 50% deposit will be charged to the credit card on file.
-
Yes—the credit card authorization is only held on file in the event of a cancellation or no-show. Otherwise, you are welcome with cash or any major credit card at the end of your event. An ATM machine is conveniently located inside the club next to the front desk.
-
No outside SAVORY food is allowed (cake or other sweets are fine by us.) We feature a different food truck every single night. They're bound to offer something you and your guests will find delicious. A schedule of our food trucks can be found on our calendar page.
-
We only allow outside catering with a Full-Space Buy-Out. (Or when your event takes place at a time when we're not open to the public)
-
It's true. Every single person attending your party, even if they're not planning to drink OR shuffle, MUST be included in the beverage package. The good news is, all our beverage packages include all our NA drinks so there’s bound to be something delicious for everyone. No exceptions will be made. Seriously. (P.S. Shots are not included in the beverage package).
-
Once the contract and credit card authorization for your event are signed, you can only decrease your guest count by 10% or less and you must request that change at least 48 hours before your event.
You can INCREASE your guest count without much of a problem, even the day of your event, but we cannot guarantee the availability or use of extra courts/cabanas and service may suffer as a result of overcrowding. All additional, last-minute guests will be accommodated at the sole discretion of management.
On the day of your event, ALL extra guests in attendance will be added to the total bill for the full duration of the event, regardless of their length of stay. Please keep in mind that, at a minimum, you will be charged for the total amount of guests listed on your contract, regardless of whether or not they show up.
-
Simply check in at the front desk! The host will direct you to your cabana(s) and court(s), and from there your server will get you set up with a pro lesson and drink service.
-
Do it up! We just kindly ask that you don't use any adhesive that may damage our walls or fixtures and please be sure to remove any decorations at the end of your event. And PLEASE, spare us the confetti!
-
For sure! The rooftop is available to buyout (and recommended for parties of 75+ guests). Check out the Parties page for more info.
-
We don't allow ANYONE under the age of 21 at our bar. Even cute, tiny sleeping people.
-
Once the contract is signed upgrades are always welcome! Downgrades are not permitted
-
Your party is assigned a specific court and cabana area, no one other than your guests will be permitted to play shuffleboard, order drinks or hang out in your space that has “reserved” signs. Additionally guests will need to check in under your name at the front desk!
-
With so many events happening at once, it’s very difficult for our team to keep track of who's actively participating and who’s just stopping by. That’s why our policy is to wristband anyone who joins the group and include them in the beverage package.
If you have friends who just want to swing by, without being added to the drink package, and aren’t staying for the full event, we recommend they come toward the end—about 20 minutes before your event wraps up. Most of our guests tend to stick around for a more casual after-party once the main event ends!
After the party ends, guests can order more drinks à la carte, enjoy board games, move to public seating, or sign up for a walk-in court if they’re up for more shuffleboard fun.
Let us know if you have any other questions or if there’s anything else we can help with!